- Koncreto products has its artisanal nature which add to its uniqueness so irregularities are natural. Koncreto may, on a case by case basis as its sole discretion accept a return of goods if they are not an acceptable quality. The goods must be returned for inspection within 14 days of purchase.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be deposited to your bank account.
- The customer is responsible for paying shipping cost for the return of the goods. The shipping cost will only be refundable if the return is approved.
- There will strictly be no refund for change of mind.
- As there has been an increase in customers cancelling orders at the very last minute a non-refundable 50% deposit must be made on order, prior to manufacture of product. The customer is to pay the balance in full once goods are ready for shipping.